FAQs

How long does shipping take?

All orders will be shipped via a Standard Service which takes 4-7 business days. All orders are produced on demand and we do not carry inventory.

How do the shirts fit?

All of our shirts are true to size. They are not fitted and the t-shirts are not "boy tees". We recommend you order the regular size you usualy order when ordering t-shirts, sweatshirts, and/or hoodies.

What is the return/exchange policy?

All of our sales are final. We do not honor returns or exchanges unless there was an error on our part in the order process which will be determined by our team.

Do your sweatshirts come in women's sizes?

All of our sweatshirts come in men's sizes so we recommend going down one size for women's sizing.

Is there a tracking number for my order?

Yes there is a tracking number provided for all orders. They are emailed as soon as the postage is sent to the email address provided at purchase. If you can not find the email we suggest checking your spam folder because sometimes it is sent there.

Why is there no information when clicking on the tracking number provided?

Tracking numbers are provided via email as soon as the postage is printed. We recommend allowing 24 hours for updates in order to give time for the item to be picked up by the postal service and for their system to update.

Do we offer express shipping?

No, we do not offer express shipping at the moment. We are working this feature in the coming months to better serve our customers.. The only shipping option available is the Standard Service of 4-7 business days.

What is your policy on bulk orders and is there a discount?

We offer discounts on of 10% for bulk orders with between 4-11 items and 15% discounts for orders with more than 12 items.

Can we customize the color of the shirt?

Customizing the color of a shirt is possible however, the actual color of the design itself can not be changed.

Do you have a location where items can be purchased and/or picked up?

No we do not have a location for customers to pick items up. We produce all orders on demand and in the order they are received from online purchases.

What is the policy if an item is received and it is damaged?

If a customer receives damaged product for whatever reason, please email us with a picture and description of the damages and we will send a return postage label along with a new item to replace the damaged one.

What is the policy if an item is received and it is the wrong size?

If you receive the wrong item from what they ordered for whatever reason, please email us with a picture and description of the incorrect item received and we will send a return postage label along with the corrected item to replace the incorrect one.

What is the policy if an item is received and it is not what was ordered?

If you receive the wrong item from what they ordered for whatever reason, please email us with a picture and description of the incorrect item received and we will send a return postage label along with the corrected item to replace the incorrect one.

What shipping carrier do you use?

The shipping carrier we use is USPS or United States Postal Service?

What is the policy if I only recieves part of their order?

If you receive part of your order please email us at kentelifestyle@gmail.com and let us know what you were missing and our team will work on sending the remainder of the order or let you know why this happened and when you should expect to receive the other part of your order.